Activation or updater
Email support@securityola.com with your domain, SecurityOla version and diagnostic ID if available.
Support
Clear help for activation, scans and license issues.
Start with the smallest safe description of the problem. Support can help with setup, scans, reports, updates, recovery actions and billing without asking for passwords or card details.
Scan or recovery
Describe the screen, affected file or finding, and the last action you took. Do not send a raw database export.
Billing or refund
Include the Paddle receipt or transaction reference. Review the Refund Policy; never send card numbers.
License help
Lost, compromised or moving sites?
Support can revoke an old key, issue a replacement and preserve the legitimate site state where appropriate. Moving to a replacement site revokes the old paid authorization first; exactly one active paid site remains.
Lost key
Request a free replacement. No replacement fee and no new purchase is required.
Compromised key
The old key is revoked and a new key is issued; site credentials can be rotated when required.
Move site
The old site is deauthorized before the new site is activated. The one-site limit remains.
Offline or unclear status
Share the last known good state and diagnostic ID. Support will explain whether retrying is safe.
Safe diagnostics
Useful context without sensitive dumps.
A support diagnostic can include version, scan, updater, report freshness, integrity and entitlement status. It should not include passwords, license secrets, API keys, webhook secrets, card data or raw site exports.
Include a diagnostic ID.
It helps support find the bounded operational record.
Describe the last known good state.
A timeline makes updates, scans and changes easier to reason about.
Redact secrets.
Support does not need credentials to begin an investigation.